Legal
Privacy Policy
Effective Date: July 2026
Our Commitment to Your Privacy
NeoPhysio is committed to protecting your privacy and handling your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains:
- what information we collect
- why we collect it
- how we use and store it
- when we may disclose it
- how you can access or correct your information
- how to contact us regarding privacy concerns.
What Information We Collect
We may collect personal and health information including:
- Name
- Date of birth
- Address
- Phone number
- Email address
- Emergency contact details
- Medicare, DVA or private health insurance details (where applicable)
- Medical history
- Current symptoms and diagnosis
- Assessment findings and treatment records
- Referral letters and specialist reports
- Imaging and pathology reports
- Appointment and billing information
- Other information relevant to providing physiotherapy services.
How We Collect Your Information
We collect information:
- Directly from you during appointments, phone calls or online bookings.
- Through forms completed via our website or patient registration.
- From referring doctors, specialists and other healthcare providers involved in your care.
- Where permitted by law.
Why We Collect Your Information
We collect your information to:
- Provide physiotherapy assessment and treatment.
- Communicate with you regarding appointments and your care.
- Prepare reports and communicate with other healthcare providers involved in your treatment.
- Process payments and health fund claims.
- Manage our practice and comply with legal and professional obligations.
Disclosure of Your Information
We will only disclose your information where appropriate, including:
- To your nominated GP or other treating health professionals.
- To Medicare, private health insurers or DVA where required.
- To regulatory authorities where required by law.
- To our secure practice management software and technology providers involved in delivering our services.
- Where you have provided consent or disclosure is otherwise authorised by law.
Storage and Security
NeoPhysio takes reasonable steps to protect your personal information.
Your information is securely stored using Cliniko, our encrypted cloud-based practice management system. Access is restricted to authorised personnel only, and appropriate physical, electronic and administrative safeguards are used to protect your information from unauthorised access, misuse or disclosure.
Accessing or Correcting Your Information
You may request access to your personal information or request correction of inaccurate or incomplete information by contacting NeoPhysio.
We will respond to your request within a reasonable timeframe in accordance with applicable privacy legislation.
Overseas Disclosure
NeoPhysio does not routinely disclose your personal information to overseas recipients. Where information is stored using secure cloud-based services, reasonable steps are taken to ensure your information remains protected in accordance with Australian privacy laws.
Privacy Complaints
If you have concerns about how your personal information has been handled, please contact us so we can attempt to resolve the matter.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au/privacy/privacy-complaints/
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. The most current version will always be available on the NeoPhysio website.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
NeoPhysio
Email: adam@neophysio.net
Phone: 0494 573 722
Website: neophysio.net